Buscamos apaixonados por tecnologia e varejo!

Pessoas que queiram fazer a diferença no nosso time e entregar valor aos nossos clientes. Verdadeiros otimistas que nos inspirem todos os dias.

Manifesto de cultura

A Indeva é feita por pessoas, e como todo organismo vivo possui natureza e temperamento próprios. Essa união traduz a essência Indeva e faz dela uma personalidade única. ❤️ Quer saber mais sobre a gente? Veja o nosso manifesto de cultura.

Vagas

Chega mais! Quem sabe o seu lugar é aqui com a gente?!

  • Process Analyst
    Time: Indeva
    Período: Full-time
    Local: Teresópolis
    Descrição:
    ABOUT US

    VTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure and powerful tooling, our platform accelerates the transformation of complex operations.

    More than 3400 renowned companies of varying sizes and segments, with operations in 43 countries and in global expansion, have in VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.

    OUR CULTURE

    TRUST TO BE TRUSTED: We trust each other without reservations and delegate our responsibilties continuously. To be trustworthy you need honesty, transparency and consistency in quality and performance. This bond is built upon exchange: trust to be trusted.

    BUILD FOR COMMUNITY: It's all about being ready to grow and reach new levels together. When you have a solid foundation, modular thinking and a scalable essence, you're building for the community. We are global but we're audacious enough to aim for the stars.

    BE BOLD: Boldness is about challenging the status quo and not being afraid to make mistakes or take risks. We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.
    _

    ABOUT THE TEAM AND THE OPPORTUNITY
    As a “Processing Analyst” you will be responsible for relating to new clients and have commitment to prepare the database for initial use of the Indeva.

    JOB TO BE DONE
    At first, you will be the contact point for clients right after the signing of a new contract, operationally prepare for the first access on the Indeva platform and responsible for scheduling the initial training on onboarding to impart the process for the Onboarding team.

    WE WANT SOMEONE WHO
    Finished/ is finishing higher education in the areas: Administration, Accounting, Production Engineering our related.
    Has good communication and facility in dealing with people.
    Works well as a team and have initiative for new challenges.
    Has Intermediate knowledge in Excel.
    Can implement routines that are agile to facilitate the registration of information.
    Is able to map and create new processes.
    Has experience in problem solving and relationships with people to meet customer needs.
    Has an observant look at the process in order to improve it.
    Emotional intelligence to deal with conflicts and be empathetic.
    Is organized and has the ability to work alone and autonomously, with a focus on delivery results.
    Is able to work with multiple teams, for exemple sales team, relationship and technical.
    Can learn and adapt to new procedures.
    With intermediate english.

    WE EXPECT FROM YOU
    It is not mandatory, but it can be a plus:
    Physical retail knowledge
    Experience in structuring processes
    Experience in CRM platforms
    Advanced Knowledge in Excel

    BENEFITS
    • Competitive compensation
    • Profit-sharing
    • Flexible work schedule
    • Food voucher (Flash)
    • Health, dental and life insurance
    • Child care assistance
    • Extended parental leaves
    • Gympass partnership (access to 2700+ gyms)
    • Language scholarship: 65% subsidies in English, Spanish and Portuguese courses
    • Free shipping on 1000+ VTEX stores

    Aplicar a Vaga
  • Support Analyst
    Time: Indeva
    Período: Full-time
    Local: Teresópolis
    Descrição:
    ABOUT US

    VTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure and powerful tooling, our platform accelerates the transformation of complex operations.

    More than 3400 renowned companies of varying sizes and segments, with operations in 43 countries and in global expansion, have in VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.

    OUR CULTURE

    TRUST TO BE TRUSTED: We trust each other without reservations and delegate our responsibilties continuously. To be trustworthy you need honesty, transparency and consistency in quality and performance. This bond is built upon exchange: trust to be trusted.

    BUILD FOR COMMUNITY: It's all about being ready to grow and reach new levels together. When you have a solid foundation, modular thinking and a scalable essence, you're building for the community. We are global but we're audacious enough to aim for the stars.

    BE BOLD: Boldness is about challenging the status quo and not being afraid to make mistakes or take risks. We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.
    _

    ABOUT THE TEAM AND THE OPPORTUNITY

    As a "Support Analyst" you will be responsible for contacting and answering the client base of the Indeva Platform.

    JOB TO BE DONE

    You will be the main point of contact for customers, to understand their scenarios, needs and always offer the best way to address their questions and possible problems.

    WE WANT SOMEONE WHO

    Finished or is concluding a graduation on those areas: Administration, IT, Financial area, Data processing and related;
    Customer service previous experience;
    Basic knowledge of APIs and Database;
    Passion for team work;
    Passion for documenting process and data;
    Experience as a problem solver;
    Emotional intelligence to deal with conflicts being empathic;
    A strong skill of communication (written of verbal);
    The ability to work in an autonomous environment;
    The ability to work with different teams like Sales, Product etc
    Intermediate english;


    WE EXPECT FROM YOU

    Previous experience in physical retail;
    Previous experience with Customer Success routines;
    Previous experience in CRM platform;

    BENEFITS

    • Competitive compensation
    • Profit-sharing
    • Flexible work schedule
    • Food voucher (Flash)
    • Health, dental and life insurance
    • Child care assistance
    • Extended parental leaves
    • Gympass partnership (access to 2700+ gyms)
    • Language scholarship: 65% subsidies in English, Spanish and Portuguese courses
    • Free shipping on 1000+ VTEX stores

    Aplicar a Vaga

Nós somos...

Em novembro de 2018, a Indeva foi adquirida pela VTEX, multinacional brasileira de tecnologia com foco no e-commerce, que foi considerada recentemente um Unicórnio, com valor de mercado de US$ 1,7 bilhão. Hoje somos Indeva by VTEX!
Somos uma plataforma incrível de análise de performance de varejo. que conecta de forma inteligente o gestor e a sua equipe de vendas. De maneira fácil, dinâmica e intuitiva, levamos estas respostas para você!

Av. Feliciano Sodré, 300 - Várzea (Sala 604), Teresópolis - RJ, 25963-082

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